🌧️Cancellation by Us (Meru Trek)

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If we cancel due to:

• Natural disasters (snowstorms, landslides, floods)

• Government orders or permit issues

• Political unrest or safety concerns

• Insufficient group size

 

We offer:

• 100% trek voucher valid for 1 year

• Alternate trek of similar value (subject to availability)

• Optional refund protection via add-on insurance

 

🔒Cash refunds are not provided for force majeure cancellations unless trek insurance is purchased.

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🛡️ Trek Insurance & Protection

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​We recommend purchasing trek insurance to cover:

• Medical emergencies and evacuation

• Trip cancellations or delays

• Lost or damaged gear

 

Some treks may require mandatory insurance for altitudes above 4,000 meters.

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🚶 Mid-Trek Disruptions

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If a trekker leaves mid-way due to personal reasons or health issues:

• No refund or voucher is issued

• Emergency evacuation assistance is provided (cost borne by trekker)

 

If the trek is halted due to weather or route closure:

• Alternate trek may be offered

• Voucher issued based on completed trek days

 

🔁 Repeat Trek Policy

 

If you’re forced to abandon a trek due to health or safety reasons, you may be eligible to repeat the same trek for free under our “Trek Again” feature. Conditions apply.

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🎟️ Trek Voucher Details

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​A Trek Voucher allows you to reschedule your trek without losing your payment. It’s valid for any Meru Treks trek, tour, or yatra.

📋 What You’ll Receive: Your voucher email includes​

• Booking ID and participant details

• Invoice & payment summary

• Cancellation deduction

• Voucher code and value

• Issue and expiry dates

• Voucher terms

 

🔄 Changing Trek Dates

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We understand plans shift. You can request a trek date change at least 15 days before your scheduled trek.

📌 Date Change Fee: 10% of total invoice

Conditions:

• New trek date must fall in the same trekking season

• Subject to availability and written confirmation

• Additional charges apply if the trek cost has increased

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If your requested date isn’t available, we’ll issue a voucher for future use.

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🚫 Non-Eligibility for Date Change or Vouchers

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Unfortunately, we cannot accommodate changes or refunds if:

• The request is made less than 15 days before trek start

• You miss the trek without prior notice

• The trek is cancelled due to force majeure and you decline alternatives

 

📦 Non-Refundable Services​

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• Backpack offloading fees

• Rental gear charges

• Travel and transport costs

 

💬 Still Have Questions?

We’re here to help. For cancellations, voucher redemption, or date changes, please reach out at info@merutrek.com. We aim to make your experience with Meru Treks flexible, fair, and full of adventure